Tips for Providing Excellent Customer Service

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Tips for Providing Excellent Customer Service.

  Written by team. 

Excellent customer service creates loyal customers for life, who are willing to refer your business to friends, family, and colleagues.

Providing this type of excellent customer service starts with a genuine desire to delight your customers.

Here are customer service tips to create a pattern of excellent service in your business.

1.Treat your customers like gold.

2. Let the customer know you’re on their side.

3. Set and manage expectations.

4. Leverage emotional intelligence.

5. Avoid apologies and excuses.

6. Lead with positive language and reaction.

7. Use easy feedback templates.

8. Address problems right away.

9. Give your people power.

10. Reply on time.

11. Pay attention to your tone.

12. Use the right reputation management tools.

13. Take control of first impressions.

14. Build easy-to-use help centers.

15. Use automation ONLY where it makes sense.

16. Gauge the last impression.

17. Ditch the production-line type customer service.

18. Create a user community to drive adoption.

19. Don’t be frugal with your Thank You’s.

20. Have a separate social media customer service process.

21. Ramp up your customer loyalty programs.

22. Fast service may not always be ideal.

23. Prioritize between operational vs. organizational metrics.

24. Move from reactive to proactive customer service.

25. Keep improving your customer service skills.

26. Gamify customer service or incentivize good performance.

27. It’s okay to say you don’t know but offer alternatives.

28. Re-engage your old customers.

29. Arguing never led to anything good.

30. Try event-triggered customer service.

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with the products and services you’re selling and the process of purchasing, ordering, working with you. If you do that successfully, you are on your way to becoming known for providing excellent customer service.

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